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Windows Media Center: Fixing “Unknown Artist” Issues

posted by Administrator on Monday, June 21, 2010

I have been an adamant user of Windows Media Center for a couple of years now. It started completely unintentionally, I purchased a Dell XPS 400 system that had Windows XP Media Center Edition preinstalled. Once I dug into the features, I was instantly hooked. When you combine Media Center with a TV tuner card and Media Center Extender devices like the XBox 360 you have a complete solution for distributing DVR, music, photos, and movies to any television in your home.

Currently I am using Windows 7 as my hub machine, and I have two Media Center Extenders: an XBox 360 in one room and a Linksys DMA2200 in the other. For the most part, this setup works flawlessly.

Lately, however I have been noticing some issues with the Music Library on both of the Media Center Extenders. A large number of newly added music tracks appear under the artist name "Unknown Artist", even though the tracks are all tagged properly and show up correctly in both Songbird (my media player of choice) and on the Media Center interface of the main computer.

At this point I should also mention that my main source of purchasing music lately has been the Amazon MP3 store. It's comparable to iTunes in the selection and pricing, but the main advantage are the DRM-free tracks.

Initially, I thought maybe a corrupt music library was the problem, so I tried to wipe out and completely rebuild the libraries for both extenders. Unfortunately, this did nothing to solve the problem.

I started looking through different posts online and also looking at some of the tracks that were having issues on my computer. One thing that stood out was that the track detail was not showing up in Windows Explorer (the first copy of track 5 on the list):

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I tried to edit the track detail from explorer and received the message "Error 0x8007000D: The data is invalid.":

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As it turns out, Windows 7 (and Vista) do not support ID3 v2.4 standard, they support ID3 v2.3. So the cause of my problem was two sources: First, on some occasions when I was making metadata changes in Songbird, the ID3 tag was being updated to the 2.4 version. Second, it appears that the Amazon mp3 store also uses ID3 v2.4 tag, so everything that I purchased was not being added correctly.

Fortunately, identifying the problem was much more difficult than fixing it. The easiest solution is a piece of software called MP3Tag. This is a free download, but if it solves your problems like it has solved mine then you should consider making a donation to the developers to thank them for their work.

Once you have MP3Tag installed, open the program. From the Tools menu, select Options. On the left side of the Options page, select Mpeg under the tags section and verify that ID3v2 is checked, and that the radio button labeled ID3v2.3 UTF-16 is the selected option:

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Click OK to save your changes.

Now, select Change Directory from the File menu in MP3Tag. Navigate to any folder on your computer that contains problematic tracks. Make any tag changes you need by using the fields on the left, and then click Save on the toolbar to update the tag information. You can make changes to an entire set of files by highlighting them all an entering in the shared information. After you have saved your changes, the tracks should now appear correctly in Windows Explorer and in your Media Center extenders.

Overall, I spent about an hour re-tagging invalid tracks, but now that I know the cause it should be relatively easy to check new music as I purchase it. I hope this helps others as well!

1 comment for “Windows Media Center: Fixing “Unknown Artist” Issues”

  1. David Posted Thursday, January 20, 2011 at 1:42:31 PM
    Gravatar of DavidThanks so much for this! I've suffered for years with this issue and this finally solved my problem!

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